1. Introduction & Overview
Welcome to Getmystays.com ("GetMyStays", "we", "our", or "us"). We respect your privacy and are committed to protecting the personal data of all guests, travelers, and website visitors.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://getmystays.com, make accommodation inquiries, or complete hotel and villa reservations through our platform or 24/7 VIP concierge team.
2. Information We Collect
To provide seamless reservation confirmations and personalized stay experiences, we collect information that you directly provide to us, as well as automatic data when accessing our platform:
- Full Name & Title
- Email Address for Instant Vouchers
- Mobile Phone Number (WhatsApp / Direct Call)
- Country of Residence & Billing Address
- Check-In & Check-Out Dates
- Number of Adults, Children, & Rooms
- Preferred Hotel Brands, Room Types, & Meal Plans
- Special Requests (Airport Transfers, Honeymoon Perks)
3. How We Use Your Information
We process your personal data strictly for legitimate operational and customer fulfillment purposes, including:
- Reservation Processing: Communicating directly with partner hotels, resorts, and villas to confirm your room reservation and guarantee direct rates.
- VIP Support & Communications: Sending booking vouchers, itinerary updates, modification confirmations, and responding to direct phone/email inquiries.
- Platform Improvement: Analyzing website traffic to enhance user experience, mobile responsiveness, and page speed.
- Fraud Prevention: Verifying transaction authenticity and protecting against unauthorized access or payment fraud.
4. Information Sharing & Third Parties
We respect the confidentiality of your travel details. GetMyStays never sells, rents, or trades your personal information to third-party marketing companies.
We share your data only in the following necessary contexts:
1. Accommodation Partners: Your name, stay dates, guest breakdown, and special requests are shared with the specific hotel or villa reserved so they can welcome you upon arrival.
2. Secure Payment Gateway Providers: Transactions are routed via encrypted PCI-DSS compliant payment gateways.
3. Legal Compliance: When mandated by applicable laws, court orders, or government regulations.
5. Data Security & Storage
We employ bank-grade SSL (Secure Sockets Layer) 256-bit encryption for all data transmissions across our platform. Server infrastructure is maintained in ISO-27001 certified secure data centers with continuous monitoring and strict access protocols.
Your personal data is retained only as long as necessary to fulfill your accommodation booking and comply with statutory financial auditing obligations.
6. Cookies & Tracking Technologies
Getmystays.com uses essential cookies to remember your search filters (destination, dates, guest counts) during your browsing session. You may choose to disable cookies in your web browser settings, though certain interactive features may be limited as a result.
7. Your Legal Rights
You have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or request the deletion of your account records. To exercise these rights, please contact our Data Protection Officer at info@getmystays.com.
Contacting Our Privacy Team
For any privacy-related inquiries, data requests, or policy questions, please contact us directly:
Questions about our policies?
Our 24/7 VIP Concierge team is available to clarify any terms or booking questions.