100% Guaranteed Refund Eligibility
Cancellations made within the free cancellation window receive a 100% full refund with zero processing penalties.
1. Booking Cancellation Types & Terms
When booking on Getmystays.com, your booking voucher clearly displays the cancellation policy corresponding to your selected room rate:
Cancel prior to the deadline specified on your booking voucher (typically 24 to 72 hours before standard hotel check-in time) to receive a 100% full refund directly back to your payment method.
Non-refundable rates offer extra savings in exchange for fixed travel commitments. These reservations cannot be refunded once confirmed, unless the partner hotel explicitly approves an exception due to emergency circumstances.
2. How to Cancel & Claim Your Refund
Requesting a booking cancellation is simple and fast through our 24/7 VIP Concierge team:
3. Refund Processing Timelines
Once a cancellation is approved, Getmystays initiates the refund transaction immediately:
- Credit / Debit Cards: 5 to 7 business days (depending on your bank's billing cycle).
- Net Banking & Direct UPI: 3 to 5 business days.
- Instant Wallet Credit: Optional instant GetMyStays Travel Credit applied immediately toward your next stay.
4. Date Amendments & Room Modifications
Need to change your stay dates or add extra guests? Contact us at least 48 hours prior to check-in. Date modifications are accommodated subject to room availability and any seasonal rate differences. No penalty fees are charged by Getmystays for modifications.
Property Non-Fulfillment Protection
In the extremely rare event a partner hotel property cannot fulfill a confirmed reservation (e.g. overbooking or property emergency), Getmystays guarantees immediate re-accommodation at an equivalent or upgraded 5-star hotel property at zero extra cost, OR a 100% immediate full refund upon your request.
Questions about our policies?
Our 24/7 VIP Concierge team is available to clarify any terms or booking questions.